What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.


How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.


How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. 

Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 0.50 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.



How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".


Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.


When will my order arrive?

Estimated delivery is between 2-4 weeks, depending on your location (US & Canada are the fastest).

We are not responsible for delays caused by the customs department in your country.


Can I use several discount code in one order?

Promotion and discount code cannot be used in conjuction with with other promotions unless stated otherwise.


How do I return an item? 

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.


Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.


I have other questions?

We have email support available to our customers. Please contact us: contact@starwars-club.com